Refund & Return Policy

Auryve Refund & Return Policy

We take pride in every Auryve piece. If your order doesn't completely meet your expectations, our 30-Day Satisfaction Guarantee has you covered. If you aren't happy with your purchase for any reason within 30 days of delivery, get in touch and we'll make it right.

Return Qualifications

To ensure a smooth refund process, please check that your return meets the following criteria:

• Timeframe: Return requests must be initiated within 30 days of your delivery date.
• Condition: Items must be returned in reasonable condition, unwashed and with any tags attached where possible. We understand you may have tried the item on — light use is perfectly acceptable.
• Return Shipping: The customer is responsible for the cost of return postage.
• Disqualifications: We cannot accept returns for items showing obvious signs of neglect, improper care, alterations, or misuse. This includes damage from bleach or harsh chemicals, incorrect washing, or excessive physical force. Items returned in a completely unsellable state due to customer-caused damage will not be refunded.

Your Step-by-Step Return Guide

1. Initiate: Email info@auryve.com with the subject line: Refund Request — [Your Order Number].
2. Details: In the body of the email, include your full name, the order number, and a brief explanation of why you are returning the item.
3. Authorization: Our concierge team will reply within 24 business hours providing the authorized return facility address.
4. Ship: Mail the item back using a trackable shipping service and reply to our email with the tracking number.
5. Processing: Once our facility receives and inspects your package, your refund will be automatically routed back to your original payment method within 5 to 7 business days.

Arrived Damaged or Defective? (Our Fault)

If your order arrives flawed, damaged, or incorrect due to a manufacturing defect or fulfillment error, we'll resolve it right away.

• Contact us at info@auryve.com within 14 days of delivery.
• Include a clear photograph of the issue.
• We will issue a full refund or send a free replacement — no return shipping required.

Not Covered (Customer-Caused Damage)

While we stand behind our quality, we are not liable for damage resulting from:

• Improper washing or care (for example, machine washing items marked hand-wash only, or tumble drying delicate fabrics).
• Exposure to bleach, chlorine, or harsh chemicals.
• Accidental damage or tearing occurring after delivery.
• Normal wear and tear outside of the 30-day guarantee window.

Not sure if your situation qualifies? Reach out anyway. We review all borderline cases fairly and on an individual basis.

Non-Refundable Items

• Any order where the 30-day window has already expired.
• Digital or physical gift cards.
• Items returned in an unsanitary or ruined condition due to customer misuse.
• For hygiene reasons, underwear, swimwear, and pierced jewelry cannot be returned once the hygiene seal is removed. (Remove this line if it doesn't apply to your range.)

Auryve Rewards™ Subscriptions

Charges related to the Auryve Rewards™ VIP membership are eligible for a refund request within 14 days of the billing date for that billing cycle, as detailed in our Subscription & Cancellation Policy.

Per FTC regulations, you maintain the right to cancel your subscription at any time. To halt future charges, simply log into your customer portal to cancel, or email us at info@auryve.com prior to your next scheduled billing date.

Contact Information

Have a question about your refund status? We're here to help and aim to respond within 24 hours on business days.

• Email: info@auryve.com
• Phone: +1 XXX-XXX-XXXX
• Romana Holdings LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, US